Terms and Conditions

Booking Confirmation

You should receive an immediate online confirmation of your booking by email. Please make sure your email address is entered correctly. In the unlikely event that you do not receive this confirmation, please contact us immediately at: info@vibrahotels.com

Important: Bookings by unaccompanied minors are not accepted, even where an authorisation is provided; minors must always be accompanied by at least one adult. Minors must also present their original identity document to check in.

Multiple bookings

If more than one property in the chain is booked under a single account holder with a flexible rate, Vibra Hotels reserves the right to charge 25% as a non-refundable deposit.
When booking more than 3 rooms, special conditions and supplements may apply.
Vibra hotels do not accept multiple group bookings through this channel; any booking made under such conditions may be cancelled by the hotel without any obligation to compensate the account holders or beneficiaries. For group bookings, please contact info@vibrahotels.com

What is the cancellation policy?

The cancellation policy is linked to the rate selected at the time of booking, as are any charges arising from a penalty for cancelling outside the period set by the conditions of the selected rate. Please read the cancellation and payment conditions carefully before confirming your booking. For special offers and promotions these conditions may vary and will always be clearly stated on the hotel's information page.

If, due to force majeure (including, but not limited to, political or economic unrest or instability affecting security, health and public health measures, or restrictions on free movement and travel), or due to similar circumstances that are unforeseeable, unavoidable or mandatory for VIBRA HOTELS, there is a total or partial failure to fulfil bookings, confirmations and/or the performance of any trips, services or other benefits contracted through VIBRA HOTELS, arising from circumstances that could not reasonably be foreseen or resolved by VIBRA HOTELS, or if it becomes impossible to fulfil any of the agreed services, the customer waives any right to make a claim against VIBRA HOTELS and/or companies within the VIBRA HOTELS group, whether existing now or in the future, for such shortcomings or failures, unless a lack of professional diligence on the part of VIBRA HOTELS is established, or it is shown that VIBRA HOTELS did not use all reasonable means to fulfil the services under similar conditions or in accommodation of equal or higher category in the area, as originally booked.

Should the room you booked be unavailable for reasons beyond the company's control or due to force majeure (fires, damage to room fixtures that prevent the standard comfort and quality services described in our descriptions), the chain will take responsibility for providing the customer with alternative accommodation of equal or higher category in the same area and with the same services as originally booked, always keeping the same price.

INTERPRETATION OF THESE TERMS

These terms shall be governed by Spanish law. The courts of Ibiza (Spain) shall have jurisdiction over any dispute arising from these terms, with the parties expressly waiving any other jurisdiction that may apply to them.

VIBRA HOTELS reserves the right to change the terms, conditions and notices under which this Website is offered. This right will not affect the terms and conditions accepted by you when making a booking or legitimate purchase using this Website.

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